User Terms of Service

Effective Date: May 20, 2021

Updated: February 20, 2025

Welcome to Carbon Voice! Please read the Carbon Voice User Terms of Service (“User Terms”) carefully before using the Carbon Voice Services, operated by Phonon X, Inc. (“Carbon Voice”, “Phonon X”, "us", "we", or "our").

Upon registration, a User Account to access the Services is created. Users can access the Services with their User Account in their Personal Space. Your access to and use of the Services with your User Account is conditioned upon your acceptance of and compliance with these User Terms. If you disagree with any part of these User Terms then you do not have permission to access the Services. They are a binding agreement and contract between you as the user and us.

The User Account can join or be added to an organizational Workspace. If you are part of a Workspace, you are an Authorized Workspace User of that Workspace. Your access to and use of the Services with your User Account in any Workspace is conditioned upon your acceptance of and compliance with the Workspace Terms of Service as described at: https://www.getcarbon.app/customertos.

The Services may not be accessed for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

Carbon Voice’s direct competitors are prohibited from accessing the Services, except with Carbon Voice’s prior written consent.

1. Services

1.1. Access. You may access and use Services in accordance with these User Terms.

1.2. Scope of Services. We agree to provide users with the Services, operated by Carbon Voice, a tool facilitating asynchronous voice and text chats, in accordance with these User Terms.

1.3. User Account Creation. Each User Account on the Service is intended to represent one unique individual. Users are prohibited from creating multiple User Accounts, except for valid and approved testing purposes. The Service maintains a one-to-one relationship between a human individual and a User Account.

1.4. Software. Carbon Voice may make Software available as part of the Services. Subject to these User Terms, Carbon Voice grants user a limited non-exclusive, non-transferable, non-sublicensable license to download and use the Software to the extent necessary to use the Services. Software may update automatically. To the extent a component of the Software contains any open source software, the open source license for that software will govern with respect to that component. Your use of the Carbon Voice iOS application, available on the Apple App Store, is subject to the terms of this agreement and the additional terms outlined in Apple’s Standard End User License Agreement (EULA). By downloading, installing, or using the iOS app, you acknowledge and agree to comply with Apple’s Standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. If any terms in the EULA conflict with the terms in these User Terms, the EULA will govern your use of the iOS app.

1.5. Restrictions. User will not: (a) reproduce, modify, adapt, or create derivative works of the Services; (b) rent, lease, distribute, sell, transfer, or sublicense the Services to a third party except as permitted in these User Terms; (c) interfere with, disrupt, or circumvent any security measures or mechanisms designed to protect the Services; (d) reverse engineer, disassemble, decompile, or seek to obtain or derive the source code, underlying ideas, algorithms, file formats, or non-public APIs of Services; (e) remove or obscure any proprietary or other notices contained in the Services; (f) harass, threaten, spam or cause distress, unwanted attention, or discomfort to a person or entity; (g) impersonate or falsely state or misrepresent an affiliation with anyone; (h) use the Services to transmit any viruses, worms, trojan horses, or other harmful or malicious code or programs; (i) use the Services to build competitive products; or (j) misuse the Services in any way, including in violation of these User Terms or any applicable laws; (k) for any obscene or immoral purpose. Any use of data mining, robots, or similar data gathering and extraction tools or framing all or any portion of the Services without Carbon Voice’s permission is strictly prohibited.

1.6. Workspace Usage. If a User Account joins or is added to a Workspace via an SSO login or other Workspace joining mechanism, certain data will be governed by the Workspace according to the terms of Section 2.2, User Data vs. Workspace Data.

1.7. Free Services. Carbon Voice may make Free Services available to user. Use of Free Services is subject to the terms and conditions of these User Terms. In the event of a conflict between this section and any other portion of these User Terms, this section shall control. User agrees that Carbon Voice, in its sole discretion and for any or no reason, may terminate user’s access to the Free Services or any part thereof. User agrees that any termination of user’s access to the Free Services may be without prior notice, and user agrees that Carbon Voice will not be liable to user or any third party for such termination. User is solely responsible for exporting User Data from the Free Services prior to termination of user’s access to the Free Services for any reason, provided that if Carbon Voice terminates User Account, except as required by law Carbon Voice will provide user a reasonable opportunity to retrieve its User Data.

THE FREE SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY AND CARBON VOICE SHALL HAVE NO INDEMNIFICATION OBLIGATIONS NOR LIABILITY OF ANY TYPE WITH RESPECT TO THE FREE SERVICES UNLESS SUCH EXCLUSION OF LIABILITY IS NOT ENFORCEABLE UNDER APPLICABLE LAW IN WHICH CASE CARBON VOICE’S LIABILITY WITH RESPECT TO THE FREE SERVICES SHALL NOT EXCEED FIFTY DOLLARS. WITHOUT LIMITING THE FOREGOING, CARBON VOICE AND ITS AFFILIATES AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO USER THAT: (A) USER’S USE OF THE FREE SERVICES WILL MEET USER’S REQUIREMENTS, (B) USER’S USE OF THE FREE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) USAGE DATA PROVIDED THROUGH THE FREE SERVICES WILL BE ACCURATE.

1.8. Beta Services. From time to time, Carbon Voice may make Beta Services available to User at no charge. User may choose to try such Beta Services or not at their sole discretion.

BETA SERVICES ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY, INDEMNITY, OR SUPPORT AND CARBON VOICE’S LIABILITY FOR BETA SERVICES WILL NOT EXCEED FIFTY DOLLARS.

1.9. Free Trial. If User registers for a free trial, Carbon Voice will make the applicable Service(s) available to User on a trial basis free of charge until the earlier of (a) the end of the free trial period for which User registered to use the applicable Service(s), or (b) the start date of any Purchased Service subscriptions ordered by User for such Service(s), or (c) termination by Carbon Voice in its sole discretion. Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.

ANY USER DATA UNIQUE TO UPGRADED SERVICES AND ANY CUSTOMIZATIONS MADE TO THE SERVICES BY OR FOR USER AS A PART OF USER’S FREE TRIAL MAY BE PERMANENTLY LOST UNLESS USER PURCHASES A SUBSCRIPTION TO THE SAME SERVICES AS THOSE COVERED BY THE TRIAL, PURCHASES APPLICABLE UPGRADED SERVICES, OR EXPORTS SUCH USER DATA, BEFORE THE END OF THE TRIAL PERIOD. USER CANNOT TRANSFER USER DATA ENTERED OR CUSTOMIZATIONS MADE DURING THE FREE TRIAL TO A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE TRIAL (E.G., FROM PREMIUM PLAN TO STARTER PLAN); THEREFORE, IF USER PURCHASES A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE TRIAL, USER MUST EXPORT USER DATA RELATED TO PURCHASED SERVICES BEFORE THE END OF THE TRIAL PERIOD OR USER DATA RELATED TO PURCHASED SERVICES MAY BE PERMANENTLY LOST.

DURING THE FREE TRIAL THE SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY AND CARBON VOICE SHALL HAVE NO INDEMNIFICATION OBLIGATIONS NOR LIABILITY OF ANY TYPE WITH RESPECT TO THE SERVICES FOR THE FREE TRIAL PERIOD UNLESS SUCH EXCLUSION OF LIABILITY IS NOT ENFORCEABLE UNDER APPLICABLE LAW IN WHICH CASE CARBON VOICE’S LIABILITY WITH RESPECT TO THE SERVICES PROVIDED DURING THE FREE TRIAL SHALL NOT EXCEED FIFTY DOLLARS. WITHOUT LIMITING THE FOREGOING, CARBON VOICE AND ITS AFFILIATES AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO USER THAT: (A) USER’S USE OF THE SERVICES DURING THE FREE TRIAL PERIOD WILL MEET USER’S REQUIREMENTS, (B) USER’S USE OF THE SERVICES DURING THE FREE TRIAL PERIOD WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) USAGE DATA PROVIDED DURING THE FREE TRIAL PERIOD WILL BE ACCURATE.

3. Data Protection

3.1. Processing of User Data. Carbon Voice will only process and use User Data: (a) to provide, protect, and update the Services, (b) to enforce these User Terms and exercise its rights hereunder, (c) as required by law, and (d) as otherwise instructed by User. Carbon Voice may collect and use User Data on an aggregated and/or anonymized basis for Carbon Voice’s internal business purposes; provided that Carbon Voice will not use or share this data in a way that identifies any individual user as the source of the data.

3.2. Security. Carbon Voice will maintain an industry-standard information security program that consists of technical and organizational safeguards designed to protect User Data. Notwithstanding the foregoing, user is responsible for maintaining the security and confidentiality of User Account, including account credentials such as usernames and passwords.

4. Communications & Publicity

4.1. Marketing Communications. By creating a User Account on our Service, the user agrees to potentially receive newsletters, marketing or promotional materials, and other information we may send via email or SMS text message. Standard SMS fees may apply. Users have the option to opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email or SMS text message we send.

4.2. Notifications. By creating a User Account on our Service, the user agrees to receive notifications by email or SMS text message. Standard SMS fees may apply. Users have the option to change Notification Settings in the Service.

5. AI Disclosure

The Service employs artificial intelligence (AI) technologies to facilitate certain functionalities within the service such as transcription generation, translation, meeting summaries, and voice and text response generation. By using the Service, you acknowledge and agree to the following:

5.1. AI-Generated Content. Some content provided within the service, including responses to user queries, is generated by AI algorithms. While we strive to ensure accuracy and relevance, AI-generated content may not always reflect human-like understanding or sensitivity and may occasionally produce unexpected or erroneous results.

5.2. Data Processing. Our use of AI may involve processing user inputs and other information. While personal data is handled in accordance with our Privacy Policy, users should be aware that non-identifiable information might be used to improve the functionality and performance of the AI.

5.3. Third-Party AI Providers. We may utilize third-party AI services in delivering some features. The use of these third-party technologies is governed by their respective terms and policies, and we encourage users to review those terms.

5.4. Limitation of Liability. We make no representations or warranties about the accuracy, reliability, or appropriateness of AI-generated content for specific purposes. Users relying on AI-generated content do so at their own risk.

5.5 Voice Cloning and Dubbing. By using Carbon Voice, you acknowledge and agree that:

Use of Voice Cloning & Dubbing – The Service includes AI-powered voice cloning and dubbing functionalities provided by third-party AI providers, including Eleven Labs. If you use these features, your voice data may be processed and synthesized to generate a cloned voice.
Automatic Consent – By accepting these Terms of Service, you consent to the processing of your voice data for cloning and dubbing purposes. If you do not wish to have your voice cloned, you should refrain from using these features.
Third-Party Processing – Voice cloning and dubbing functionalities rely on Eleven Labs, and the processing of your voice data is subject to their terms and privacy policies.
Data Retention & Deletion – Carbon Voice does not retain cloned voices indefinitely. Users may request deletion of their cloned voice, but previously generated cloned voice outputs may persist in past conversations or shared content.
Prohibited Uses – Users may not use voice cloning for deceptive, fraudulent, or unlawful purposes, including unauthorized impersonation.

6. Intellectual Property

6.2. Ownership. Except as expressly stated, these User Terms do not grant any rights, implied or otherwise, to any intellectual property. User owns and will continue to own all intellectual property rights of User Data, and Carbon Voice owns and will continue to own all intellectual property rights in the Services.

6.3. Feedback. If User provides Feedback to Carbon Voice, Carbon Voice may use it without restriction or obligation.

7. Payment & Fees

7.1. Subscriptions. Unless otherwise provided in an applicable Order, (a) Access to Purchased Services are purchased as subscriptions for the term stated in the applicable Order or in the applicable online purchasing portal, (b) each subscription is for a single User Account (c) User Account subscriptions for Purchased Services may also be removed during a subscription term, and user will not be charged at the next billing cycle.

7.2. Fees. User agrees to pay the Fees in accordance with the payment terms set forth on the Order. User is responsible for paying applicable Taxes.

7.3. Renewals. Unless otherwise stated on an Order, each Subscription Term will automatically renew, unless user cancels their subscription at least 1 day prior to renewal. User authorizes Carbon Voice to charge Customer’s original method of payment on file for each renewal until user cancels their subscription.

7.4. Downgrades. If user fails to pay Fees when they are due, Carbon Voice may downgrade user to a free plan upon reasonable notice. If user is downgraded, user will lose access to certain features or functionality, but these User Terms will continue to apply.

7.5. Price Changes. If Carbon Voice increases its pricing, we will provide at least 30 days’ prior notice, and the new pricing will go into effect on renewal. If user does not terminate their subscription before renewal, user authorizes Carbon Voice to collect payment for the increased pricing.

8. Term & Termination

8.1. Term. These User Terms will continue in effect until terminated as described below.

8.2. Termination for Convenience. User may terminate these User Terms at any time by deleting their User Account.

8.3. Termination for Breach. Either party may terminate these User Terms for material breach if the other party fails to cure the breach within 30 days’ notice.

8.4. Effect of Termination. Upon termination, Carbon Voice may delete or anonymize all User Data within a commercially reasonable period of time. Carbon Voice will only provide a prorated refund of prepaid fees for the remainder of the Subscription Term if User terminates these User Terms for Carbon Voice’s material breach in accordance with Section 8.3.

8.5. Suspension. Carbon Voice may suspend User’s access to the Services: (a) to the extent required by law, (b) to prevent injury, death, or a credible risk of harm to Carbon Voice, the Services, or its users, or (c) for repeated violations of our terms and policies. If practicable, Carbon Voice will use reasonable efforts to contact user and give user the opportunity to resolve the issue prior to suspension.

8.6. Survival. Terms that are intended by their nature to survive termination will survive, including confidentiality obligations, limitations of liability, and disclaimers.

9. Legal Process

If Carbon Voice receives a request from law enforcement or another third party to provide data or information about user, Carbon Voice will only respond to valid Legal Process to the extent required by law. Carbon Voice will notify user of the request unless legally prohibited or notification would threaten the safety of an individual.

10. Disclaimer

THE SERVICES AND SOFTWARE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTY. CARBON VOICE MAKES NO GUARANTEES AS TO UPTIME OR AVAILABILITY OF THE SERVICE. TO THE EXTENT PERMITTED BY LAW, CARBON VOICE EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CARBON VOICE IS NOT RESPONSIBLE FOR THE CONTENT, INFORMATION, OR MATERIALS POSTED BY THIRD PARTIES TO THE SERVICES OR ANY DAMAGE RESULTING FROM LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS, INCLUDING INTERNET CONGESTION, VIRUS ATTACKS, AND DENIAL OF SERVICE ATTACKS.

11. Indemnification

11.1. Indemnification by Carbon Voice. Carbon Voice shall indemnify, defend, and hold harmless the user from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees and costs, arising out of or in connection with any third-party claim alleging that Carbon Voice's services infringe or misappropriate the intellectual property rights of a third-party. Carbon Voice will have no liability under this section if a claim arises from (a) User Data or any third-party product or service; (b) any modification, combination, or development of the Services that is not performed by or on behalf of Carbon Voice; (c) User’s breach of these User Terms or any improper use of the Services; or (d) Beta Services or other services offered for free or evaluation use, including Free Services or Free Trial.

11.2. Indemnification by User. The User shall indemnify, defend, and hold harmless Carbon Voice, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees and costs, arising out of or in connection with: (i) User's use or misuse of the Services; (ii) User's violation of these Terms; or (iii) User’s violation of applicable laws, rules, or regulations in connection with the Services.

11.3. Procedures. In the event of a claim that is subject to indemnification under this section, the indemnifying party shall have the right to defend the claim with counsel of its own choosing and to settle such claim as it deems appropriate. The indemnified party agrees to notify the indemnifying party promptly of any such claim and shall cooperate with the indemnifying party in defending or settling such claim. The indemnified party shall have the right to participate in the defense of the claim at its own expense.

12. Limitation of Liability

12.1. Indirect Damages. EXCEPT FOR LIABILITY ARISING FROM A PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR BREACH OF SECTIONS 1.5 OR 2.4, NEITHER PARTY WILL HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY, FOR ANY LOSS OF USE, LOST PROFITS, INTERRUPTION, OR LOSS OF BUSINESS OR DATA OR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES OF ANY KIND, HOWEVER CAUSED AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2. Total Liability. EXCEPT FOR LIABILITY ARISING FROM A PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR BREACH OF SECTIONS 1.5 OR 2.4, EACH PARTY'S ENTIRE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WILL NOT EXCEED IN AGGREGATE OF THE GREATER OF FIFTY DOLLARS OR THE AMOUNT PAID BY USER TO CARBON VOICE IN THE 6 MONTHS PRECEDING THE LAST EVENT GIVING RISE TO LIABILITY. THE FOREGOING DISCLAIMER WILL NOT LIMIT WORKSPACE OWNER’S PAYMENT OBLIGATIONS ABOVE.

THIS SECTION WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

13. Disputes; Class-Action Waiver

13.1. Jurisdiction and Venue. Subject to the dispute resolution provisions below, all claims and disputes relating to these User Terms or the Services may only be brought in the federal or state courts of San Francisco County, California. Both User and Carbon Voice consent to venue and personal jurisdiction there. Notwithstanding anything to the contrary, if User represents an entity or institution subject to state law mandating different dispute resolution terms or governing law, Carbon Voice agrees to such state law requirements.

13.2. Informal Resolution. Before filing a claim, Carbon Voice must first be contacted through the notice procedures below. If a dispute is not resolved within 30 days of notice, a formal proceeding may be brought in accordance with this section.

13.3. Exceptions. A lawsuit may be filed in the federal or state courts of San Francisco County, California solely for injunctive relief to stop unauthorized use or abuse of the Services or infringement of intellectual property rights without first engaging in the informal dispute resolution process described above.

13.4. NO CLASS ACTIONS. Disputes with Carbon Voice may only be resolved on an individual basis and neither Workspace Owner nor any user will bring a claim in a class, consolidated, or representative action. The parties expressly waive any class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations.

13.5. Opt-Out. To opt out of these arbitration provisions (including the waiver of class and representative claims), Carbon Voice must be notified by email at legalnotice@phononx.com no later than 30 days after User Account registration, unless a longer period is required by applicable law.

14. General

14.1. Entire Agreement. These User Terms supersede any prior agreements or understandings between the parties and constitutes the entire agreement between the parties related to access and use of the Services. The terms of the Order will control over these User Terms to the extent there is a conflict. Any amendments must be in writing and signed by the parties. Notwithstanding anything to the contrary, no other terms or conditions in any User documentation or online vendor portals will apply to Carbon Voice’s provision of the Services to User, unless expressly agreed to in writing by an authorized Carbon Voice representative.

14.2. Modifications. Carbon Voice may update these User Terms by posting the updates to the Carbon Voice website. If an update materially impacts User’s rights or obligations, Carbon Voice will provide at least 30 days’ notice before the updated User Terms go into effect. Any other revisions will become effective on the date the updated User Terms are posted by Carbon Voice. Continued use of or access to the Services after the updated User Terms go into effect will constitute acceptance of those Terms.

14.3. Waiver and Severance. A waiver of any default is not a waiver of any subsequent default. Unenforceable provisions will be modified to reflect the parties' intention, but only to the extent necessary to make them enforceable, and the remaining provisions will remain in full effect.

14.4. Notices. Notices must be sent via first class post, airmail, or overnight courier and are deemed given when received. Notices to User may also be sent to the applicable User Account email address and are deemed given when sent. Notices to Carbon Voice must be sent to Carbon Voice, 3739 Balboa St #1047, San Francisco, CA 94121, attn: Legal, with a copy to legalnotice@phononx.com.

14.5. Assignment. These User Terms may not be assigned without the prior written consent of the other party, except Carbon Voice may assign these User Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any other attempt to transfer or assign is void.

14.6. Governing Law. These terms will be governed by the laws of the state of California without regard to its conflict of laws principles.

14.7. Force Majeure. Except for payment obligations, no party will be liable for inadequate performance to the extent caused by a condition that was beyond the party's reasonable control (such as, natural disaster, terrorism, governmental action, or Internet disturbance).

14.8. Relationship of the Parties. The parties are independent contractors. These User Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship between the parties.

15. Definitions

15.1. “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. "Control," for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

15.2. “Authorized Workspace User(s)” means any User Account that is added to a Workspace as a member or is a part of any Workspace conversation as a guest.

15.3. “Beta Service” means early access trials or releases of new features or services identified as "alpha," "beta," "preview," "early access," "evaluation," or other words or phrases with similar meanings.

15.4. “Feedback” means any feedback, ideas, or suggestions about the Services or Software.

15.5. “Fees” means the fees for the Services displayed on the Order, plus any applicable Taxes.

15.6. “Free Service(s)” means Services that Carbon Voice makes available to users free of charge. Free Services exclude Services offered as a free trial and Purchased Services.

15.7. “Order” means the order form agreed to by the parties or the applicable Carbon Voice check-out screen to purchase the Services.

15.8. “Personal Space” means the digital space in a User Account outside of any specified Workspace. The user is solely responsible for and has full ownership of their Personal space and any User Data within it.

15.9. “Purchased Services” means Services that user purchases under an Order or online purchasing portal, as distinguished from Free Services or those provided pursuant to a free trial.

15.10. “Service(s)” means Carbon Voice's voice messaging services and website, including the Software, tools, and services ordered by or provided to users in connection with the Services.

15.11. “Software” means Carbon Voice's client software provided as part of the Services, such as mobile or desktop applications.

15.12. “Subscription Term” means the applicable initial or renewal term for user’s provision of the Services identified in an Order for their User Account.

15.13. “Taxes” means all government-imposed taxes, levies, or duties, including value-added, sales, use, or withholding taxes, except for taxes based on Carbon Voice's net income.

15.14. “User Account” means the individual profile and account created for a user within the Service when they sign up for the Services. Each unique individual is intended to have only one User Account on the Service. A User Account serves as the gateway to accessing various features and functionalities offered by Carbon Voice. Workspaces owned by Workspace Owners may be attached to the User Account.

15.15. “User Data” means any data, content, or messages submitted in the user’s Personal Space, that is outside of any Workspace within Carbon Voice. This includes but is not limited to profile information, personal settings, and personal messages and any Conversations not part of a Workspace. User Data is owned by the individual user who owns the User Account.

15.16. “Workspace” means a digital space where a group of Conversations, messages, and lists of Authorized Workspace Users are organized to make the content and people findable and manage rights for access and control. Workspaces are created by or on behalf of Workspace Owners. Workspaces also define data ownership and management as described in Workspace Data. Workspaces are managed in accordance with the Workspace Terms of Service as found here at https://www.getcarbon.app/customertos.

15.17. “Workspace Data” means all Conversations and their associated messages and contents, including audio, text input, transcription data, file attachments, links,, user notes, emoji reactions, listen status, and message labels, or other content or information submitted or uploaded to the Services under the associated Workspace by Workspace Owner or its Authorized Workspace Users within the Workspace. Workspace Data is owned by the Workspace Owner.

15.18. “Workspace Owner” means the individual or organization responsible for the creation and management of a Workspace within the Services. If a user creates a new Workspace on behalf of themselves, the user is the Workspace Owner. If a user creates a new Workspace on behalf of an organization (such as the user’s employer), the organization is the Workspace Owner. The Workspace Owner and specified User Accounts in the Workspace have the authority to invite, add, or remove User Accounts as members from the Workspace. Workspace Owners can define policies and assign roles for the Workspace.